1) First push the scanner HARD up against the bottom of the phone, in order to release pressure on the internal connection hooks.

2) SQUEEZE both buttons at the same time, and hold them in. This will retract the internal hooks.

3) Use your other hand to help “wiggle” the scanner off, side to side, as shown in the following photos. DO NOT PULL it directly down. If the scanner does not begin moving, and it feels as if it has hit a “stop”, this means that the hooks have not fully retracted. Go back to Step 1, and push it up firmly against the bottom of the phone again.